Shipping policy
SHIPPING POLICY
Last updated: 14 September 2026
We currently ship orders within the United Kingdom.
DELIVERY METHOD
Orders are fulfilled through our production and fulfilment partners and are shipped to the delivery address provided at checkout.
STANDARD DELIVERY
Standard Delivery: £4.99
Free Standard Delivery on orders of £50 or more.
Estimated delivery time: 3–5 business days.
EXPRESS DELIVERY
Express Delivery: £6.99
Estimated delivery time: 1–2 business days.
Delivery times are estimates and refer to the expected delivery period after dispatch. Actual delivery times may vary depending on order processing, carrier delays, weekends, bank holidays and circumstances outside our reasonable control.
ORDER PROCESSING
Orders are processed after payment has been successfully received.
Because our products may be made to order, processing times can vary depending on the product and current production demand.
You will receive an order confirmation after your purchase and, where available, shipping confirmation and tracking information once your order has been dispatched.
DELIVERY ADDRESS
Please make sure your delivery address is correct when placing your order.
We cannot guarantee that an address can be changed after an order has entered production or been dispatched.
If a parcel cannot be delivered because the address provided was incorrect or incomplete, additional delivery charges may apply.
DELIVERY DELAYS
Once an order has been handed to the delivery carrier, delays may occasionally occur.
If your order has not arrived within a reasonable period after the estimated delivery window, please contact us at:
Please include your order number so that we can investigate the delivery.
DAMAGED OR MISSING ORDERS
If your order arrives damaged, contains the wrong item, or does not arrive, please contact us at:
Please provide your order number and photographs where appropriate so that we can investigate and arrange an appropriate solution.
CONTACT
Muslim By Nature
Lytchett House
13 Freeland Park
Poole
Dorset
BH16 6FA
United Kingdom
Email: muslimbynature.uk@gmail.com